Commonwealth Financial Network

HelpDesk Specialist, Level 3

US-MA-Waltham
Job ID
W-2017
# of Openings
1
Category
Technology - Support Services
Type
Full-Time

Overview

We are not your typical financial services firm. For starters, we’re a fast-growing company with 30 percent of our employee head count in technology. We’ve been recognized as a Best Place to Work 36 times (and counting), and Computerworld has ranked us highly nationwide for the past 11 years as one of the best places to work in IT—and for good reason. We think and have fun like a start-up (bocce tournament, annual turkey fry, summer outing, etc.) yet have the financial stability to offer you the best training and technology money can buy. Conveniently located on the commuter rail near the intersection of Route 95 and the Mass Pike, we’re accessible from anywhere—and away from the congestion of a downtown commute.
 
Discover what it’s like to be psyched to come to work every day! We offer you:

 

  • A generous bonus plan
  • Stock options and use of vacation properties (Cape Cod, Lake Winnipesaukee, Sunday River, Key Biscayne, Las Vegas, the Bahamas, and the Dominican Republic)
  • An opportunity to participate in our Idea Lab, a fun and dynamic program that lets us dedicate time to experimentation
  • A more relaxed, “dress for your day” dress code
  • A free on-site fitness center
  • Ample opportunity to volunteer with and support local charities
  • A VTO (volunteer time off) day to use toward a cause that’s important to you
  • Tuition reimbursement
  • Free breakfast on Fridays
  • A competitive benefits package—and much more

About the Opportunity

Our Technology Support Services team—known for providing efficient and timely answers to a wide range of technical questions—provides its customers with a feeling of confidence in the team’s professionalism, reliability, and commitment to Commonwealth’s technology. We are bringing on a level 3 technician to the team to serve as an escalation point for our level 1 and level 2 techs, while also acting in the capacity of a junior systems and network administrator. Your prior experience on the helpdesk frontlines and your natural ability to work in a team-oriented, collaborative environment are essential—as is a positive attitude, strong interpersonal and communication skills, and a keen attention to detail.
 
Think you have what it takes? Then let’s talk.

Responsibilities

  • Helping to manage security solutions, including firewalls and antivirus, for customer offices
  • Supporting the network hardware and equipment in our customers’ offices, such as routers, switches, and hubs
  • Providing firsthand support, training, and troubleshooting assistance, as needed, to your helpdesk team members

Qualifications

  • At least 4 years of experience working in the tech support field
  • Technical knowledge of network and PC operating systems, including Windows Server and Windows 7 and 8
  • Knowledge of current network hardware, protocols, and standards, including firewalls, Active Directory, and TCP/IP
  • Familiarity with troubleshooting VPN configurations
  • Ability to conduct research into networking issues and products as required
  • Ability to present ideas in user-friendly and non-technical language
  • Highly self-motivated and directed
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Ability to effectively communicate directly with stakeholders
  • Experience working in a team-oriented, collaborative environment
  • Available to be on call outside of business hours (nights and weekends)

Summary

Have we piqued your curiosity? Can you see yourself thriving in this career opportunity, as well as our Anything but Common® workplace culture? If so—and if your background and experience align with our needs—please submit your application right away.

 

Commonwealth Financial Network® is an equal opportunity employer that is committed to a diverse workforce.

 

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