Commonwealth Financial Network

  • Junior Engineer

    Job Locations US-MA-Waltham
    Job ID
    # of Openings
    Technology - Support Services
  • Overview

    We are not your typical financial services firm. For starters, we’re a fast-growing company with 30 percent of our employee head count in technology. We’ve been recognized as a Best Place to Work 38 times (and counting), and Computerworld has ranked us highly nationwide for the past 11 years as one of the best places to work in IT—and for good reason. We think and have fun like a start-up (bocce tournament, annual turkey fry, summer outing, etc.) yet have the financial stability to offer you the best training and technology money can buy. Conveniently located on the commuter rail near the intersection of I-95 and the Mass Pike, we’re accessible from anywhere—and away from the congestion of a downtown commute.
    Discover what it’s like to be psyched to come to work every day! We offer you:


    • Generous bonus and stock option incentive plans
    • Use of our chairman’s vacation properties (Cape Cod, Lake Winnipesaukee, Sunday River, Key Biscayne, Las Vegas, Park City, the Bahamas, and the Dominican Republic) at no cost
    • Fully paid maternity leave (12 weeks) and spousal leave (3 weeks)
    • An opportunity to participate in our Idea Lab, a fun and dynamic program that lets us dedicate time to experimentation
    • A more relaxed, “dress for your day” dress code
    • A free on-site fitness center
    • Ample opportunity to volunteer with and support local charities
    • A VTO (volunteer time off) day to use toward a cause that’s important to you
    • Tuition reimbursement
    • Free breakfast on Fridays
    • A competitive benefits package—and much more

    About the Opportunity

    Our HelpDesk team is looking for a smart, motivated, and creative junior engineer to help us troubleshoot and resolve complex network and systems issues in order to provide indispensable service to customers. This position provides the opportunity to work with firewalls, LAN and WAN technologies, virtual desktop infrastructure (VDI), Exchange servers, Active Directory, and various other important network and business systems.
    If you think you have what it takes—including a few years of network or systems engineering experience—then let’s introduce ourselves.


    • Contributing to the overall success of our growing customer base by supporting our network and system infrastructure
    • Supporting Check Point network devices across our multisite network
    • Troubleshooting firewall, VPN, and ISP connectivity issues for small offices
    • Monitoring and support of a VPN of nearly 1,800 small offices
    • Collaborating with network engineering team members and other technology groups to implement and support a variety of technical projects
    • Supporting and resolving issues with VDI, Avaya phone systems, Exchange, Outlook, and other systems
    • Working as an escalation point for the tier 2 and 3 helpdesk specialists
    • Educating tier 2 and 3 helpdesk specialists with learned technical knowledge
    • Performing tasks outside of business hours, following the company’s change management and operational procedures
    • Participating in our on-call rotation and providing 24/7 response to outages during on-call periods
    • Communicating, tracking, and resolving simple and complex network issues in a timely fashion
    • Creating detailed technical documentation and maintaining knowledgebase articles, as needed


    • 3+ years of network or systems engineering experience
    • Working knowledge of routing, switching, firewalls, VPNs, and other networking systems
    • Experience working with Check Point firewalls is a plus
    • Intimate proficiency with Microsoft Exchange 2007 and beyond
    • Proven ability to pay close attention to detail and follow change management procedures
    • Excellent customer service skills, including phone skills
    • Proven ability to work under pressure and meet project deadlines
    • Experience prioritizing and multitasking
    • Ability to work closely with others on technical and procedural topics
    • Excellent verbal and written communication skills
    • Office 365 administration is a plus
    • CCNA or equivalent certification is a plus
    • MCSE or equivalent certification is a plus


    Have we piqued your curiosity? Can you see yourself thriving in this career opportunity, as well as our Anything but Common® workplace culture? If so—and if your background and experience align with our needs—please do submit your application right away.


    Commonwealth Financial Network® is an equal opportunity employer that is committed to a diverse workforce.


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