Commonwealth Financial Network

  • A/V Technical Engineer

    Job Locations US-MA-Waltham
    Job ID
    # of Openings
    Technology - Operations, Engineering & Support
  • Overview

    We are not your typical financial services firm. For starters, we’re a fast-growing company with 30 percent of our employee head count in technology. We’ve been recognized as a Best Place to Work 38 times (and counting), and Computerworld has ranked us highly nationwide for the past 11 years as one of the best places to work in IT—and for good reason. We think and have fun like a start-up (bocce tournament, annual turkey fry, summer outing, etc.) yet have the financial stability to offer you the best training and technology money can buy. Conveniently located on the commuter rail near the intersection of I-95 and the Mass Pike, we’re accessible from anywhere—and away from the congestion of a downtown commute.
    Discover what it’s like to be psyched to come to work every day! We offer you:


    • Generous bonus and stock option incentive plans
    • Use of our chairman’s vacation properties (Cape Cod, Lake Winnipesaukee, Sunday River, Key Biscayne, Las Vegas, Park City, the Bahamas, and the Dominican Republic) at no cost
    • Fully paid maternity leave (12 weeks) and spousal leave (3 weeks)
    • An opportunity to participate in our Idea Lab, a fun and dynamic program that lets us dedicate time to experimentation
    • A more relaxed, “dress for your day” dress code
    • A free on-site fitness center
    • Ample opportunity to volunteer with and support local charities
    • A VTO (volunteer time off) day to use toward a cause that’s important to you
    • Tuition reimbursement
    • Free breakfast on Fridays
    • A competitive benefits package—and much more

    About the Opportunity

    Do you have a natural affinity for A/V systems? Are your technical and customer service skills top notch? Our Technology Operations, Engineering, and Support team is looking for someone who can make the important work of installing, managing, and supporting our conference room A/V systems and their associated hardware and software look easy—and operate without a hitch.
    With offices on both coasts and properties across the country, A/V connectivity is essential to our business. If you think you have what it takes—including the ability to test, troubleshoot, and resolve problems independently—then let’s introduce ourselves.


    • Taking responsibility for the day-to-day management, installation, and support of our  conference room A/V systems; keeping our systems running in top form with a high level of performance and usability
    • Evaluating our current systems and making suggestions for future technologies
    • Documenting all of our A/V systems, setups, and support requirements; training end users on equipment and systems and resolving any technical conferencing issues
    • Configuring and troubleshooting laptop and desktop A/V presenter equipment, Polycom CMA server and gatekeeper, NEC digital phone system, and other peripherals throughout the company
    • Answering any conference room incident or request tickets; patching systems as needed
    • Providing project management assistance, including the upgrade and delivery of VRS and VRI applications as necessary


    • Strong analytical and troubleshooting skills
    • Knowledge of industry-standard A/V and IT equipment, tools, standards, and procedures used in first-class conference centers
    • Ability to read schematics and signal flow diagrams
    • Experience with NEC, Zoom, and other digital voice systems
    • Familiarity with VRS endpoints and applications for PC, Mac, Android, iOS, and others
    • Experience with Polycom, Cisco/Tandberg, and other video conferencing equipment providers
    • Ability to provide Zoom Video support, Polycom video bridge support, and Microsoft Outlook interoperability
    • Knowledge of Zoom video conferencing, NetMeeting, GoToMeeting, TeamViewer, and Polycom web streaming applications and technologies
    • Familiar with Quality of Service (QoS) and how it relates to video conferencing
    • Knowledge of Microsoft Exchange and Group Policy, Active Directory, and enterprise management strategies; familiarity with RTMP, H.264, Flash, Silverlight, and related protocols
    • A basic understanding of networks and firewall compliance with video standards
    • Some on-call or extended-hours work, as well as travel, may be required

    Additional skills needed to succeed in this role:

    • Experience working independently, as well as in a collaborative environment
    • Ability to communicate effectively with senior management to resolve technical conferencing issues and questions
    • Strong presentation and listening skills
    • An independent learner with an eye for detail
    • Bachelor’s degree in computer science or a related technical discipline


    Have we piqued your curiosity? Can you see yourself thriving in this career opportunity, as well as our Anything but Common® workplace culture? If so—and if your background and experience align with our needs—please do submit your application right away.


    Commonwealth Financial Network® is an equal opportunity employer that is committed to a diverse workforce.



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