Commonwealth Financial Network

  • HelpDesk Specialist

    Job Locations US-MA-Waltham
    Job ID
    # of Openings
    Technology - Support Services
  • Overview

    We are not your typical financial services firm. For starters, we’re a fast-growing company with 30 percent of our employee head count in technology. We’ve been recognized as a Best Place to Work 39 times (and counting) and Computerworld has ranked us highly nationwide for the past 12 years as one of the best places to work in IT—and for good reason. We think and have fun like a start-up (bocce tournament, annual turkey fry, summer outing, etc.) yet have the financial stability to offer you the best training and technology money can buy. Conveniently located on the commuter rail near the intersection of I-95 and the Mass Pike, we’re accessible from anywhere—and away from the congestion of a downtown commute.


    Discover what it’s like to be psyched to come to work every day! We offer you:


    • Generous bonus and stock option incentive plans
    • Use of our chairman’s vacation properties (Cape Cod, Lake Winnipesaukee, Sunday River, Key Biscayne, Las Vegas, Park City, the Bahamas, and the Dominican Republic) at no cost
    • Fully paid maternity leave (12 weeks) and spousal leave (3 weeks)
    • An opportunity to participate in our Idea Lab, a fun and dynamic program that lets us dedicate time to experimentation
    • A more relaxed, “dress for your day” dress code
    • A free on-site fitness center
    • Ample opportunity to volunteer with and support local charities
    • A VTO (volunteer time off) day to use toward a cause that’s important to you
    • Tuition reimbursement
    • Free breakfast on Fridays
    • A competitive benefits package—and much more

    About the Opportunity

    We are looking for a proactive problem solver with exceptional customer service skills to join our HelpDesk team. Your technical expertise will be put to use providing our 700+ home office employees with the technology support they need to do their jobs. In addition, you’ll also be providing technical recommendations and support to nearly 1,800 advisors and their staff regarding any technology they use. Ours is a fast-paced, on-your-toes environment; a positive, can-do attitude is a must.
    Think you have what it takes? Then let’s talk.


    • Providing first-level technical support to home office staff, as well as to Commonwealth advisors and their staff, on a wide range of issues and products
    • Prioritizing and processing help requests to provide technical problem identification and resolution


    • High-level customer service skills
    • Strong troubleshooting ability to solve problems and find solutions
    • Excellent communication skills (phone manners, listening skills, and follow-up skills)
    • Knowledge and experience troubleshooting basic to advanced Windows 7/8.1/10 OS and browser problems
    • Experience with Microsoft Office Suite 2013/2016/Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced MS Outlook functionality and protocols involved with connecting to Exchange
    • Mobile device support (Android, iOS, Windows Mobile)
    • Knowledge of Active Directory and domain environments
    • Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners
    • Knowledge and experience with networking hardware and software such as firewalls, routers, switches, VoIP, and VPN a plus
    • Mac experience is a plus
    • Experience in a tech services/helpdesk role on campus is a plus


    Have we piqued your curiosity? Can you see yourself thriving in this career opportunity, as well as our Anything but Common® workplace culture? If so—and if your background and experience align with our needs—please do submit your application right away.


    Commonwealth Financial Network® is an equal opportunity employer that is committed to a diverse workforce.


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