Commonwealth Financial Network

  • Operations Manager (New Accounts)

    Job Locations US-CA-San Diego
    Job ID
    # of Openings
    New Accounts
  • Overview

    Are you a hands-on leader—a skilled relationship builder with a proven management track record? Are you able to quickly earn the trust and respect of our advisors, as well as your coworkers? As a new accounts manager, being a self-motivated team player—someone who is able to give both constructive feedback and praise—is essential.


    The New Accounts department is a strong, steady force responsible for all areas of account maintenance, including establishing brokerage accounts, as well as shell accounts for those held directly with a sponsor firm. Our team of more than 40 people is a blend of deep tenure and newer recruits, and it spans both coasts. We’re driven by following policies, procedures, and regulations to a T—all while providing Commonwealth’s signature level of indispensable service.


    Key responsibilities 

    • Overseeing members of the New Accounts department, as well as departmental workflow and procedures
    • Resolving escalated issues, providing indispensable customer service to our advisors and internal staff
    • Delivering direct feedback, both positive and constructive, to direct reports
    • Handling and managing projects
    • Communicating and reporting on goals and business plan results and key performance indicators to senior manager 
    • Implementing corporate strategies with the team
    • Mentoring and coaching existing talent to develop and grow the team
    • Practicing open communication with the team and upper management
    • Coordinating workflows between New Accounts, other departments in the firm, National Financial Services, and sponsor firms.
    • Recommending process, procedural, and structural enhancements for the department; working with IT product managers to develop applications to streamline processes
    • Overseeing training and serving as a technical resource to staff; updating departmental training manuals
    • Writing performance reviews and making recommendations regarding employment, training, development, and other personnel-related issues

    Core strengths 

    • 3+ years of management experience
    • A strong understanding of broker/dealer and investment advisor operations
    • FINRA Series 6 or 99 securities registration required; Series 7 a plus
    • Ability to analyze complex issues with a view to providing recommendations and solutions
    • Strong leadership skills; able to work independently and with a team
    • Strong attention to detail, with the ability to multitask in a fast-paced, high-pressure environment
    • Ability to work well with other departments
    • Bachelor’s degree (or equivalent) required

    Have we piqued your curiosity? Can you see yourself thriving in this opportunity? Let’s introduce ourselves. 


    About Commonwealth—and Our Anything but Common® Culture 


    Commonwealth Financial Network® is the largest privately held Registered Investment Adviser–independent broker/dealer in the U.S., with offices in Waltham, Massachusetts, and San Diego, California. Since 1979, we’ve been delivering indispensable service to independent financial professionals so they, in turn, can put their clients first. Our technology, research, resources, and support—plus a variety of affiliation models—deliver what today’s independent advisors need to thrive. 


    That being said, we are a financial services company with a unique mission—one that encompasses purpose, vision, and core values in equal measure. Staying true to these guiding principles is the reason we are recognized so often and by so many for the quality of life we enjoy here. We believe it directly translates to a better experience for everyone: employees, advisors, clients, and our communities. 


    Creating a supportive culture where everyone can thrive is a mission we take seriously. From professional development to comprehensive benefits, grassroots leadership opportunities, generous bonus and stock option incentive plans, opportunities to unwind and connect, and so much more, Commonwealth is not just a great place to work—it’s a place that, for many, feels like home. 


    Commonwealth Financial Network® is an equal opportunity employer that is committed to a diverse workforce. 


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