Commonwealth Financial Network

  • Supervisor, New Accounts

    Job Locations US-MA-Waltham
    Job ID
    # of Openings
    New Accounts
  • Overview

    The New Accounts department is a strong, steady force responsible for all areas of account maintenance, including establishing brokerage accounts, as well as shell accounts for those held directly with a sponsor firm. Our team of 47 is a blend of deep tenure and newer recruits, and it spans both coasts. We’re driven by following policies, procedures, and regulations to a T—all while providing Commonwealth’s signature level of indispensable service.


    As a supervisor, you will oversee day-to-day operations, guide efficiency initiatives, and serve as an escalation resource to our associates and advisors. Using your top-notch relationship-building skills, you will provide hands-on leadership to members of the New Acccounts team; the ability to give both constructive feedback and praise is essential.


    Key responsibilities 

    • Collaborating with fellow New Accounts leaders on department-wide initiatives
    • Providing hands-on leadership support to members of the New Accounts department, as well as overseing departmental workflows and procedures
    • Directly supervising a small subgroup of employees in the department
    • Mentoring and motivating employees
    • Giving constructive feedback, when needed, and handling employee conflicts
    • Writing performance reviews and making recommendations regarding employment, training, development, and other personnel-related issues
    • Resolving escalated issues and providing indispensable customer service to our advisors, as well as to internal staff
    • Coordinating workflows between New Accounts and other departments in the firm, as well as sponsor firms
    • Recommending process, procedural, and structural enhancements for the department; working with IT product managers to develop applications to streamline processes
    • Overseeing training and serving as a technical resource to staff; updating departmental training manuals

    Core strengths 

    • Ability to take ownership and initiative to execute projects and process improvement ideas
    • A strong understanding of broker/dealer and investment advisor operations
    • Ability to analyze complex issues with a view to providing recommendations and solutions
    • Exceptional leadership skills; able to work independently, as well as with a team
    • Strong attention to detail, with the ability to multitask in a fast-paced, high-pressure environment
    • Ability to work well with other departments

    Additional skills and knowledge 

    • 3+ years of leadership/management experience
    • FINRA Series 7 (preferred), Series 6, or Series 99 securities registration
    • Bachelor’s degree (or equivalent) required

    Have we piqued your curiosity? Can you see yourself thriving in this opportunity? Let’s introduce ourselves. 


    About Commonwealth—and Our Anything but Common® Culture 


    Commonwealth Financial Network® is the largest privately held Registered Investment Adviser–independent broker/dealer in the U.S., with offices in Waltham, Massachusetts, and San Diego, California. Since 1979, we’ve been delivering indispensable service to independent financial professionals so they, in turn, can put their clients first. Our technology, research, resources, and support—plus a variety of affiliation models—deliver what today’s independent advisors need to thrive. 


    That being said, we are a financial services company with a unique mission—one that encompasses purpose, vision, and core values in equal measure. Staying true to these guiding principles is the reason we are recognized so often and by so many for the quality of life we enjoy here. We believe it directly translates to a better experience for everyone: employees, advisors, clients, and our communities. 


    Creating a supportive culture where everyone can thrive is a mission we take seriously. From professional development to comprehensive benefits, grassroots leadership opportunities, generous bonus and stock option incentive plans, opportunities to unwind and connect, and so much more, Commonwealth is not just a great place to work—it’s a place that, for many, feels like home. 


    Commonwealth Financial Network® is an equal opportunity employer that is committed to a diverse workforce. 


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