Commonwealth Financial Network

Operations Support Associate (Academy)

Job Locations US-MA-Waltham
Job ID
# of Openings
Service Center


Commonwealth’s Service Center is an elite bicoastal team of talented, driven, and fun people who collaborate to achieve their goals. We are the first point of contact for our financial advisors and their staff, and we are currently recruiting the best and brightest problem-solvers to join our training program: the Service Center Academy.


Successful completion of our six- to eight-month Academy training program will set you up for a career in the Service Center. Designed for those who are new to the financial services field, selected Academy candidates will be trained on financial services basics, operational processes and procedures, our indispensable service mantra, and effective communication skills, as well as receive an in-depth exposure to our Anything but Common® culture and community.


Upon graduation from the Service Center Academy, you’ll be supporting advisors and their staff with their day-to-day operations, all while encountering a wide array of questions, providing guidance, problem-solving, and building lasting relationships. Every day stands to offer something different!


Key responsibilities

  • Serving as the first point of contact for our advisors and their staff (This includes spending 80 percent of your day answering incoming phone calls to identify and resolve issues and inquiries.)
  • Building trusting relationships with our financial advisors and their staff by consistently providing the highest level of customer service
  • Educating callers on a broad range of topics, from account establishment and asset movement inquiries to more complex corporate actions and tax-reporting questions
  • Staying abreast of new resources, products, and procedures, as well as industry news and regulations
  • Collaborating with various internal Operations teams across the firm to research and resolve complicated issues
  • Upholding Commonwealth’s legacy of providing indispensable service—a level of service so satisfying that our advisors would never want to be without us

Core strengths

  • Socially focused problem-solver with a passion for providing indispensable customer service
  • Ability to learn, retain, and apply new information quickly in a variety of scenarios
  • Proven critical thinking skills; ability to identify the best possible solutions by asking the right questions
  • Empathetic and patient with a focus on building strong relationships by improving the customer experience
  • A consistently positive attitude with genuine desire to help others
  • Focused listener with outstanding communication skills, both verbal and written
  • Punctual throughout the day with strong organizational skills
  • A desire to work in a department with a culture all its own at a company that prides itself on working hard, playing hard, and being Anything but Common

Additional skills and knowledge

  • FINRA Series 7 securities registration or a willingness to acquire it

Have we piqued your curiosity? Can you see yourself thriving in this opportunity? Let’s introduce ourselves.


About Commonwealth—and Our Anything but Common Culture


Commonwealth Financial Network® is the largest privately held Registered Investment Adviser–independent broker/dealer in the U.S., with offices in Waltham, Massachusetts, and San Diego, California. Since 1979, we’ve been delivering indispensable service to independent financial professionals so they, in turn, can put their clients first. Our technology, research, resources, and support—plus a variety of affiliation models—deliver what today’s independent advisors need to thrive.


That being said, we are a financial services company with a unique mission—one that encompasses purpose, vision, and core values in equal measure. Staying true to these guiding principles is the reason we are recognized so often and by so many for the quality of life we enjoy here. We believe it directly translates to a better experience for everyone: employees, advisors, clients, and our communities.


Creating a supportive culture where everyone can thrive is a mission we take seriously. From professional development to comprehensive benefits, grassroots leadership opportunities, generous bonus and stock option incentive plans, opportunities to unwind and connect, and so much more, Commonwealth is not just a great place to work—it’s a place that, for many, feels like home.


Commonwealth Financial Network® is an equal opportunity employer that is committed to a diverse workforce.


We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth Financial Network® will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.


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