Commonwealth Financial Network

  • ServiceNow Administrator and Developer

    Job Locations US-MA-Waltham
    Job ID
    # of Openings
    Technology- Application Solutions
  • Overview

    The ServiceNow® platform is an integral part of our IT Service Management (ITSM) program at Commonwealth Financial Network®. As a ServiceNow administrator and developer, you’ll work closely with all involved teams to help support their day-to-day processes and deliver solutions and new features to simplify those processes.


    In this role, you’ll have the opportunity to develop technical solutions in the ServiceNow platform, including the development of applications and configurations of the ITSM Service Portal and Discovery modules. In addition, you’ll provide guidance during the requirements and analysis phases to help drive solutions in a way that best fits within the ServiceNow platform (e.g., educating stakeholders on ServiceNow best practices).


    Key responsibilities 

    • Designing, developing, and deploying ServiceNow applications and ITSM, IT Business Management, and Governance, Risk, and Compliance configurations (Development efforts include enhancements, customized portal web pages, automated workflow solutions, advanced scripting of business rules, UI policies, client scripts, third-party software integrations, and bidirectional API-based solutions.)
    • Scoping projects and guiding customers to solutions that best suit their needs while aligning with ServiceNow best practices
    • Serving as the technical subject-matter expert on ServiceNow
    • Providing general support, administration, and maintenance for the ServiceNow platform
    • Documenting process, platform, and workflow details, including high- and low-level designs of technical requirements
    • Staying current with the capabilities of the ServiceNow platform and being proactive about knowledge sharing
    • Engaging in on-call support as needed

    Core strengths 

    • 5+ years of technical experience in the implementation, administration, maintenance, and enhancement of ITSM tools, such as ServiceNow, Service Manager, and Remedy
    • 2+ years of hands-on experience with one or more implementations of ServiceNow ITSM required
    • Experience developing on the ServiceNow platform, including creation and/or customization of the core applications, such as Incident, Change, Service Request, Service Catalog, Asset, Configuration, and so forth
    • Experience developing custom applications within the ServiceNow platform
    • Experience with Discovery
    • ITIL Foundation certification
    • ServiceNow Certified System Administrator
    • Experience with scripting languages, including JavaScript and HTML
    • Experience with Azure AD/ServiceNow integration
    • Software development life cycle (SDLC) experience (Agile/Scrum) preferred

    Have we piqued your curiosity? Can you see yourself thriving in this opportunity? Let’s introduce ourselves.


    About Commonwealth—and Our Anything but Common® Culture 


    Commonwealth Financial Network is the largest privately held Registered Investment Adviser–independent broker/dealer in the U.S., with offices in Waltham, Massachusetts, and San Diego, California. Since 1979, we’ve been delivering indispensable service to independent financial professionals so they, in turn, can put their clients first. Our technology, research, resources, and support—plus a variety of affiliation models—deliver what today’s independent advisors need to thrive. 


    That being said, we are a financial services company with a unique mission—one that encompasses purpose, vision, and core values in equal measure. Staying true to these guiding principles is the reason we are recognized so often and by so many for the quality of life we enjoy here. We believe it directly translates to a better experience for everyone: employees, advisors, clients, and our communities. 


    Creating a supportive culture where everyone can thrive is a mission we take seriously. From professional development to comprehensive benefits, grassroots leadership opportunities, generous bonus and stock option incentive plans, opportunities to unwind and connect, and so much more, Commonwealth is not just a great place to work—it’s a place that, for many, feels like home. 


    We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth Financial Network will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf. 


    Commonwealth Financial Network is an equal opportunity employer that is committed to a diverse workforce.


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