Commonwealth Financial Network

HelpDesk Specialist

Job Locations US-CA-San Diego
Job ID
SD-2020-044
# of Openings
1
Category
Technology - Operations, Engineering & Support Services
Type
Full-Time

Overview

Are you a proactive problem solver with exceptional customer service skills? We are looking for a heldpdesk specialist to join our team. You will put your technical expertise to use providing our 700+ home office employees with the technology support they need to do their jobs. In addition, you’ll also be providing technical recommendations and support to our 2,000+ advisors and their staff regarding any technology they use. Ours is a fast-paced, on-your-toes environment, and a positive, can-do attitude is a must.

 

Key responsibilities

  • Providing first-level technical support to home office staff, as well as to Commonwealth advisors and their staff, on a wide range of issues and products
  • Prioritizing and processing help requests to identify and resolve technical issues

Core strengths

  • Strong customer service skills
  • Ability to accurately and effectively troubleshoot and solve technical problems
  • Excellent communication skills (phone manners, listening skills, and follow-up skills)
  • Knowledge and experience troubleshooting basic to advanced Windows 7/8.1/10 OS and browser problems
  • Experience with Microsoft Office Suite 2013, 2016, and Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced MS Outlook functionality and protocols involved with connecting to Exchange
  • Experience in providing mobile device support (Android, iOS, Windows Mobile)
  • Knowledge of Active Directory and domain environments
  • Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners

Additional skills and knowledge

  • 3+ years’ experience working in a technical support role
  • CompTIA A+, Microsoft MD-100, or equivalent technical certification required
  • Knowledge and experience with networking hardware and software such as firewalls, routers, switches, VoIP, and VPN a plus
  • Mac experience a plus
  • Experience in a tech services/helpdesk role on campus a plus

Have we piqued your curiosity? Can you see yourself thriving in this opportunity? Let’s introduce ourselves.

 

About Commonwealth—and Our Anything but Common® Culture

 

Commonwealth Financial Network® is the largest privately held Registered Investment Adviser–independent broker/dealer in the U.S., with offices in Waltham, Massachusetts, and San Diego, California. Since 1979, we’ve been delivering indispensable service to independent financial professionals so they, in turn, can put their clients first. Our technology, research, resources, and support—plus a variety of affiliation models—deliver what today’s independent advisors need to thrive.

 

That being said, we are a financial services company with a unique mission—one that encompasses purpose, vision, and core values in equal measure. Staying true to these guiding principles is the reason we are recognized so often and by so many for the quality of life we enjoy here. We believe it directly translates to a better experience for everyone: employees, advisors, clients, and our communities.

 

Creating a supportive culture where everyone can thrive is a mission we take seriously. From professional development to comprehensive benefits, grassroots leadership opportunities, generous bonus and stock option incentive plans, opportunities to unwind and connect, and so much more, Commonwealth is not just a great place to work—it’s a place that, for many, feels like home.

 

We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth Financial Network® will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.

 

Commonwealth Financial Network® is an equal opportunity employer that is committed to a diverse workforce.

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