Commonwealth Financial Network

Mac Support Specialist

Job Locations US-MA-Waltham
Job ID
# of Openings
Technology - Operations, Engineering & Support Services


Are you searching for an opportunity to use your extensive experience and exceptional knowledge of Apple devices and software? We are looking for a proactive problem solver with exceptional customer service skills to join our HelpDesk team as a Mac support specialist. You will put your technical expertise to use providing our home office employees with the Mac technology support they need to do their jobs. In addition, you’ll also be providing technical recommendations and support to our 2,000+ advisors and their staff regarding any Apple technology they use. Ours is a fast-paced, on-your-toes environment, and a positive, can-do attitude is a must.


Key responsibilities

  • Providing first-level Apple device and software support to home office staff, as well as to Commonwealth advisors and their staff, on a wide range of issues
  • Supporting Mac users in an enterprise environment, helping to acclimate users to Apple products for business use, and providing technical support to advanced users
  • Prioritizing and processing help requests to identify and resolve technical issues

Core strengths

  • Strong customer service skills
  • Ability to accurately and effectively troubleshoot and solve technical problems
  • Deep knowledge of all versions of macOS
  • Experience with Microsoft Office for Mac 2016, 2019, and Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced Outlook functionality and protocols involved with connecting to Exchange
  • Excellent communication skills (phone manners, listening skills, and follow-up skills)
  • Experience in providing mobile device support (Android, iOS, Windows Mobile)
  • Knowledge of Active Directory and domain environments
  • Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners

Additional skills and knowledge

  • Apple Certified Support Professional certification required
  • Apple Certified Mac Technician certification preferred
  • 3+ years’ experience supporting macOS and iOS
  • Knowledge and experience with networking hardware and software such as firewalls, routers, switches, VoIP, and VPN a plus
  • PC experience a plus

Have we piqued your curiosity? Can you see yourself thriving in this opportunity? Let’s introduce ourselves.


About Commonwealth—and Our Anything but Common® Culture


Commonwealth Financial Network® is the largest privately held Registered Investment Adviser–independent broker/dealer in the U.S., with offices in Waltham, Massachusetts, and San Diego, California. Since 1979, we’ve been delivering indispensable service to independent financial professionals so they, in turn, can put their clients first. Our technology, research, resources, and support—plus a variety of affiliation models—deliver what today’s independent advisors need to thrive.


That being said, we are a financial services company with a unique mission—one that encompasses purpose, vision, and core values in equal measure. Staying true to these guiding principles is the reason we are recognized so often and by so many for the quality of life we enjoy here. We believe it directly translates to a better experience for everyone: employees, advisors, clients, and our communities.


Creating a supportive culture where everyone can thrive is a mission we take seriously. From professional development to comprehensive benefits, grassroots leadership opportunities, generous bonus and stock option incentive plans, opportunities to unwind and connect, and so much more, Commonwealth is not just a great place to work—it’s a place that, for many, feels like home.


We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth Financial Network® will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.


Commonwealth Financial Network® is an equal opportunity employer that is committed to a diverse workforce.


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