Commonwealth Financial Network

Research and Insights Manager

Job Locations US-MA-Waltham
Job ID
W-2020-LC
# of Openings
1
Category
Marketing - Corporate Marketing
Type
Full-Time

Overview

Experience is everything. You know it—and we know it. We’ve built our award-winning reputation on providing indispensable service, one of the core values in our mission statement. This unwavering focus has taken us far, but we are now looking to expand that focus to provide an indispensable experience within Marketing to create the best possible user experiences across our company and for our advisors.

 

As research and insights manager, you will lead with curiosity to create and administer research projects to help us reach our company branding goals. You will analyze the insights and communicate to key stakeholders.

 

Key responsibilities 

  • Establishing appropriate methodologies and processes for consumer research projects; serving as our in-house expert on research best practices
  • Working with Marketing partners to design and execute research projects
  • Conducting in-depth analyses of qualitative and quantitative results to uncover actionable insights
  • Crafting creative, clear, and concise stories; elevating findings into insightful reports that bring the voice of the customer to life
  • Facilitating journey mapping sessions with User Experience colleagues; conducting follow-up analysis and providing recommendations
  • Collaborating with colleagues focused on data analysis to translate outcomes into meaningful ways to optimize our advisor experiences
  • Managing internal and external resources to successfully deliver on research projects

Core strengths

  • Demonstrated natural curiosity for learning
  • Ability to ask the right questions to understand drivers of consumer behavior
  • A proven ability to interpret results and identify areas of opportunity
  • Strong project management, decision-making, and problem-solving skills
  • Strong prioritization, presentation, and influencing skills
  • Proven ability to work with and influence decision-making across all levels of the organization

Additional skills and knowledge

  • 5+ years of experience in a customer experience or data insights and analytics role
  • 5+ years of experience conducting primary customer and market research
  • Experience in designing and executing quantitative and qualitative research methodologies
  • Experience with Qualtrics, SQL, and Excel data modeling and visualization
  • Education in statistics, psychology, sociology, or data science preferred

Have we piqued your curiosity? Can you see yourself thriving in this opportunity? Let’s introduce ourselves. 

 

About Commonwealth—and Our Anything but Common® Culture 

 

Commonwealth Financial Network® is the largest privately held Registered Investment Adviser–independent broker/dealer in the U.S., with offices in Waltham, Massachusetts, and San Diego, California. Since 1979, we’ve been delivering indispensable service to independent financial professionals so they, in turn, can put their clients first. Our technology, research, resources, and support—plus a variety of affiliation models—deliver what today’s independent advisors need to thrive. 

 

That being said, we are a financial services company with a unique mission—one that encompasses purpose, vision, and core values in equal measure. Staying true to these guiding principles is the reason we are recognized so often and by so many for the quality of life we enjoy here. We believe it directly translates to a better experience for everyone: employees, advisors, clients, and our communities. 

 

Creating a supportive culture where everyone can thrive is a mission we take seriously. From professional development to comprehensive benefits, grassroots leadership opportunities, generous bonus and stock option incentive plans, opportunities to unwind and connect, and so much more, Commonwealth is not just a great place to work—it’s a place that, for many, feels like home. 

 

We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth Financial Network will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf. 

 

Commonwealth Financial Network is an equal opportunity employer that is committed to a diverse workforce. 

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