Commonwealth Financial Network

IT Service Delivery Lead

Job Locations US-MA-Waltham
Job ID
W-2021-131
# of Openings
1
Category
Technology- Advisor Technology Solutions
Type
Permanent/ Full-Time

Overview

Do you have a passion for improving technological road maps? Are you someone who craves results and adapts positively to change? As a project execution lead, you will join our expanding and innovative Advisor Technology Solutions team to help drive the success of our technology platform. You will act as primary liaison between our internal product and service teams and our technology partners to coordinate, facilitate, and execute the successful delivery of program objectives, ensuring alignment with our technology protocols. You will collaborate with key internal stakeholders and function as a project manager to ensure that workflow is timely and efficient, from inception to completion.

 

Key Responsibilities 

  • Establishing and facilitating optimal levels of communication between all stakeholders, including marketing, technology support, training, project management, and core business areas to ensure timely decision-making and transparency
  • Engaging with our technology partners to facilitate and cultivate strong partnerships that produce quality experiences
  • Working with our partner’s project management and production engineering teams to ensure timely alignment and execution of incident management, service and operational tasks, and milestones while reviewing activity and identifying areas of process improvement
  • Using data to track key project performance indicators, identifying trends, and ensuring that projects and programs align to company priorities
  • Overseeing release dependencies and managing plans to accomplish this
  • Communicating with internal single points of contact as well as the IT HelpDesk regarding project timeline and dependency changes while tracking progress, providing transparency, reviewing project tasks, and acting as the accountable party to milestones, timelines, and outcomes
  • Conducting periodic status meetings with internal stakeholders and leadership
  • Communicating project and work status, issues, and risks to appropriate stakeholders while reviewing project activity and recommending improvements as required
  • Establishing clear ownership for project tasks and ensuring that stakeholders have the tools they need
  • Working with the program manager within the Advisor Technology Solutions team to establish consistent processes and policies and track all service, operational, and projects tasks within the platform
  • Recommending and/or leading new processes where needed to improve quality or on-time delivery

Core Strengths 

  • Strong communication abilities; can engage with executive level management, technology partners, and home office staff frequently via phone, email, and in-person correspondence
  • Dynamic, confident, and highly motivated self-starter with a strong work ethic and an intense focus on achieving results
  • Top-notch communication skills; the ability to effectively to get things done while building and nurturing strong relationships
  • Continuous learner who adapts quickly to changing circumstances
  • Strong problem-solving, issue resolution, and program coordination skills

Additional Skills and Knowledge 

  • Bachelor’s degree related to information technology required
  • At least 3 years’ experience coordinating and supporting IT business processes and projects
  • Financial or similar industry experience required
  • Knowledge of incident management and program tracking software (e.g., ServiceNow and Jira) a plus

Have we piqued your curiosity? Can you see yourself thriving in this opportunity? Let’s introduce ourselves.

 

Picture Yourself Here  

Imagine keeping company with big thinkers and even bigger doers who share a common purpose to make a profound difference. Figure in an experience-it-to-believe-it culture, massive growth potential, and benefits galore, and you get the full impression.   

 

We are committed to providing a supportive, equitable environment where you can bring your full, authentic self to your work every day and truly thrive in meaningful ways. Where you can be yourself and belong. Where you can build a career and find community.  

  

At Commonwealth, everyone plays a part in our success story—and in building a more diverse and inclusive workplace, we are broadening our perspectives and capabilities. Together, our potential is limitless. Come join us on the pathway to a brighter future!  

  

About Commonwealth  

Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide.  

  

J.D. Power ranks Commonwealth “#1 in Independent Advisor Satisfaction Among Financial Investment Firms, Seven Times in a Row.” Privately held since 1979, the firm has headquarters in Waltham, Massachusetts, and San Diego, California.  

  

Turning our advisors into raving fans starts by doing the same for our employees. We foster an environment of excellence, growth, rewards, and fun in equal measure, so our employees genuinely enjoy coming to work. Our refreshing workplace culture has earned us 43 Best Place to Work awards—and counting.   

  

The Fine Print  

We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.  

  

Commonwealth is an equal opportunity employer, making intentional efforts to source candidates from all backgrounds.

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