Commonwealth Financial Network

HelpDesk Specialist

Job Locations US-CA-San Diego
Job ID
SD-2021-185
# of Openings
1
Category
Technology - Technical Support
Type
Permanent/ Full-Time

Overview

Are you a proactive problem solver with exceptional customer service skills? Our HelpDesk Support team is looking for a professional with technical expertise to provide support to more than 900 employees and 2,000 advisors and their staff. We work in a fast-paced, on-your-toes environment, so a positive, can-do attitude is essential.

 

Key Responsibilities

  • Providing first-level technical support on a wide range of issues and products to Commonwealth employees, advisors, and their staff
  • Prioritizing and processing HelpDesk requests
  • Identifying and resolving technical issues

Core Strengths

  • Excellent customer service skills
  • Capable of accurately and effectively troubleshooting and solving technical problems
  • Outstanding communication skills (e.g., phone etiquette, listening skills, and follow-up skills)
  • Experience troubleshooting basic-to-advanced Windows 10/11 OS and browser issues
  • Understanding of Microsoft Office Suite 2016, 2019, and Office 365 functionality and troubleshooting techniques for basic connectivity issues
  • Experience with advanced Microsoft Outlook functionality and associated protocols for connecting to Microsoft Exchange
  • Knowledge of Active Directory, Azure, and domain environments
  • Mobile device support experience (e.g., iOS, Android)
  • Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners

Additional Skills and Knowledge

  • 3+ years of experience working in a technical support role
  • CompTIA A+, Microsoft MD-100, or equivalent technical certification preferred
  • Experience with networking hardware and software, such as firewalls, routers, switches, VoIP, and VPN, a plus
  • Mac experience a plus (e.g., MacOS Big Sur and Monterey)
  • Tech services or campus helpdesk experience a plus

Please note: This is a full-time opportunity, working 8:30 am - 5:00 pm ET with a 30-minute lunch break.

 

Picture Yourself Here

Imagine keeping company with big thinkers and even bigger doers who share a common purpose to make a profound difference. Figure in an experience-it-to-believe-it culture, massive growth potential, and benefits galore, and you get the full impression. 

 

We are committed to providing a supportive, equitable environment where you can bring your full, authentic self to your work every day and truly thrive in meaningful ways—personally and professionally. At Commonwealth, everyone plays a part in our success story. And in building a more diverse and inclusive workplace, we are broadening our perspectives and capabilities. Together, our potential is limitless. We invite you to join us on the path to a brighter future!

 

About Commonwealth

Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide. J.D. Power ranks Commonwealth “#1 in Independent Advisor Satisfaction Among Financial Investment Firms, Eight Times in a Row.” Privately held since 1979, the firm has headquarters in Waltham, Massachusetts, and San Diego, California.

 

Turning our advisors into raving fans starts by doing the same for our employees. We foster an environment of excellence, growth, rewards, and fun in equal measure, so our employees genuinely enjoy coming to work. Our refreshing workplace culture has earned us 43 Best Place to Work awards—and counting. 

 

The Fine Print

We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.

 

Commonwealth is an equal opportunity employer, making intentional efforts to source the very best talent from all backgrounds.

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