Commonwealth Financial Network

Technology, HelpDesk Intern

Job Locations US-MA-Waltham
Job ID
# of Openings
Technology - Technical Support


Are you passionate about technology, but aren’t sure where to start? Are you a proactive problem solver with exceptional communication skills? We are looking for a helpdesk intern to join our team. You will put your technical expertise to use, providing our more than 700 home office employees with the technology support they need to do their jobs. In addition, you’ll provide technical recommendations and support to our more than 2,000 advisors and their staff regarding any technology they use. You’ll also have exposure to many skill sets and areas of expertise within the IT discipline, so if you’re looking to carve a path, this is the place to start! Ours is a fast-paced, on-your-toes environment, and a positive, can-do attitude is a must.


Key Responsibilities

  • Assisting the Technology team with any tasks that enhance efficiency and productivity
  • Prioritizing and processing help requests to identify and resolve technical issues
  • Providing technical assistance to home office staff, as well as to Commonwealth advisors and their staff, on a wide range of issues and products

Core Strengths

  • Strong people and customer service skills
  • Excellent communication skills, written and verbal, as well as phone etiquette, listening skills and attentiveness, and follow-up skills
  • Ability to accurately and effectively identify and remediate technical problems though the use of available resources
  • Team and detail oriented
  • Ability to work in a fast-paced environment
  • Independent and able to follow direction

Have we piqued your curiosity? Can you see yourself thriving in this opportunity? Let’s introduce ourselves.


Picture Yourself Here

Imagine keeping company with big thinkers and even bigger doers who share a common purpose to make a profound difference. Figure in an experience-it-to-believe-it culture, massive growth potential, and benefits galore, and you get the full impression. 


We are committed to providing a supportive, equitable environment where you can bring your full, authentic self to your work every day and truly thrive in meaningful ways—personally and professionally. At Commonwealth, everyone plays a part in our success story. And in building a more diverse and inclusive workplace, we are broadening our perspectives and capabilities. Together, our potential is limitless. We invite you to join us on the path to a brighter future!


About Commonwealth

Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide. J.D. Power ranks Commonwealth “#1 in Independent Advisor Satisfaction Among Financial Investment Firms, Seven Times in a Row.” Privately held since 1979, the firm has headquarters in Waltham, Massachusetts, and San Diego, California.


Turning our advisors into raving fans starts by doing the same for our employees. We foster an environment of excellence, growth, rewards, and fun in equal measure, so our employees genuinely enjoy coming to work. Our refreshing workplace culture has earned us 43 Best Place to Work awards—and counting. 


The Fine Print

We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.


Commonwealth is an equal opportunity employer, making intentional efforts to source the very best talent from all backgrounds.




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