Commonwealth Financial Network

Marketing Client Services Coordinator

Job Locations US-MA-Waltham
Job ID
W-2021-RB
# of Openings
1
Category
Marketing - Corporate Marketing
Type
Permanent/ Full-Time

Overview

In this role, you will serve as the primary point of contact for a diverse range of advisor marketing projects. You will have an exciting opportunity to work with Commonwealth’s financial advisors, who are among the most successful in the industry.

 

Reporting to the manager of advisor marketing, this job requires a general knowledge of website marketing best practices, strong project management expertise, and excellent written and communication skills. The ideal candidate is focused on creating a positive customer experience, able to manage and prioritize multiple projects, and passionate about strategic marketing. 

 

Key Responsibilities

  • Serving as the first point of contact for our advisors and their staff; answering phone calls and incoming email inquiries
  • Educating callers on a broad range of Commonwealth marketing resources
  • Facilitating the project management of client facing and internal projects
  • Providing project and analytics reporting
  • Managing and maintaining Qualtrics surveys
  • Overseeing advisor requests for brand templated materials
  • Working closely with internal marketing groups to carry out advisor requests
  • Ensuring that project delivery timelines align with advisor needs
  • Adhering strictly to workflow management processes and quality control methods
  • Developing client-friendly communications
  • Coordinating the successful completion of assigned projects in a dynamic environment

Core Strengths

  • Experience and interest in digital marketing (i.e., website, social media, email marketing)
  • Excellent active listening skills, organizational skills, and attention to detail
  • Proven success working cross-functionally within an organization
  • A can-do attitude and passion for delivering indispensable service
  • Strong communication and writing skills
  • Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) technologies
  • Understanding of Google Analytics

Additional Skills and Knowledge

  • Bachelor’s degree in marketing, communications, or a related discipline
  • 1–2 years of experience in digital marketing or marketing communications
  • Experience in project management
  • Agile experience a plus

Have we piqued your curiosity? Can you see yourself thriving in this opportunity? Let’s introduce ourselves.  

 

Picture Yourself Here

Imagine keeping company with big thinkers and even bigger doers who share a common purpose to make a profound difference. Figure in an experience-it-to-believe-it culture, massive growth potential, and benefits galore, and you get the full impression. 

 

We are committed to providing a supportive, equitable environment where you can bring your full, authentic self to your work every day and truly thrive in meaningful ways—personally and professionally. At Commonwealth, everyone plays a part in our success story. And in building a more diverse and inclusive workplace, we are broadening our perspectives and capabilities. Together, our potential is limitless. We invite you to join us on the path to a brighter future!

 

About Commonwealth

Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide. J.D. Power ranks Commonwealth “#1 in Independent Advisor Satisfaction Among Financial Investment Firms, Eight Times in a Row.” Privately held since 1979, the firm has headquarters in Waltham, Massachusetts, and San Diego, California.

 

Turning our advisors into raving fans starts by doing the same for our employees. We foster an environment of excellence, growth, rewards, and fun in equal measure, so our employees genuinely enjoy coming to work. Our refreshing workplace culture has earned us 43 Best Place to Work awards—and counting. 

 

The Fine Print

We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.

 

Commonwealth is an equal opportunity employer, making intentional efforts to source the very best talent from all backgrounds.

 

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