If you’re looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match! From generous bonus and 401(k) programs to tuition reimbursement and flexible work schedules, Commonwealth is focused on helping its employees thrive in an environment suited to their needs. On top of all that, the Technology department offers a hybrid work schedule, so you’ll be able to work from home for part of the week!

Please note: This is a full-time opportunity, working 8:00 a.m. to 5:00 p.m. PST with a 60-minute lunch break.

Key Responsibilities 

• Demonstrating professional phone etiquette, active listening, and follow-up abilities to ensure high-quality customer interactions
• Showing commitment to understanding and addressing the unique needs of customers while aligning with company and IT objectives
• Providing reliable level 1 support to home office staff, financial advisors, and their teams through live remote desktop sessions, email, and phone communications
• Handling multiple ServiceNow tickets, prioritizing them effectively to meet deadlines and service level agreements
• Conducting daily reviews of open tickets, ensuring timely follow-ups and resolutions
• Maintaining thorough and accurate records of all customer interactions and solutions provided
• Performing remote configuration of user workstations, including the deployment of security and productivity software
• Escalating complex issues to level 2 support, providing a comprehensive analysis to facilitate resolution

Core Strengths and Skills 

• Minimum of 1 year in a technology support role
• Experienced with Microsoft Azure, Active Directory, Office 365 applications, Windows PCs, and macOS
• Familiarity with the ServiceNow ticketing system or similar platforms. Ability to adapt and respond proactively in a dynamic environment. Foundational software troubleshooting skills, particularly in a Windows environment
• Eager to collaborate, coordinate, and maintain a positive team environment
• Ready to embrace new challenges and continuously improve skills
• Motivated to develop a long-term career with growth opportunities at Commonwealth

Have we piqued your curiosity? Can you see yourself thriving in this opportunity? 

Picture Yourself Here 

At Commonwealth, we believe in a better world. We hold ourselves and each other to higher standards. We take care of one another. That’s why we invest in you—we encourage employee growth both in your career and education; we are building out a robust diversity, equity, and inclusion program; we offer incredible health care benefits; and we find plenty of occasions to celebrate. What’s not to love? 

We are always striving to be better, and we are looking for employees who share that same mindset. Better people, better coworkers, better leaders, better creators. Bring your best work and your full self to the table, and we will do the same. Together, we can build a better future for our advisors, their clients, our company, and you. 

About Commonwealth 

Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide. Privately held since 1979, the firm has headquarters in Waltham, Massachusetts; San Diego, California and a new office opening soon in greater Cincinnati, Ohio.

Turning our advisors into raving fans starts by doing the same for our employees. We foster an environment of excellence, growth, rewards, and fun in equal measure, which has earned us 44 Best Place to Work awards.   

The Fine Print 

We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.  

Commonwealth is an equal opportunity employer, making intentional efforts to source talent from all backgrounds.