If you’re looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match! From generous bonus and 401(k) programs to tuition reimbursement and flexible work schedules, Commonwealth is focused on helping its employees thrive in an environment suited to their needs. On top of all that, the Technology department offers a hybrid work schedule, so you’ll be able to work from home for part of the week!

We’re looking for a manager, technology delivery to join our ranks. Commonwealth Financial Network is seeking a Technology Delivery manager to lead our Technology Services team in successful delivery of the firm’s Managed Service Provider (MSP) technology products, including network as a service, cloud-hosted voice platforms, conference room designs, and others. This role is responsible for managing a small technical team, refining operational processes, and ensuring high-quality execution of services. As a Technology Delivery manager, you’ll work to improve the company’s technological product offerings through consistent, reliable delivery.

Key Responsibilities

• Develop, refine, and own delivery workflows, deployment templates, and standard operating procedures for implementation of MSP products such as networking as a service and VOIP calling
• Oversee planning and execution of service delivery projects, ensuring timelines, resources, and dependencies are clearly managed
• Act as the escalation point-of-contact for customers during active projects
• Manage a small team of engineers and technicians, providing technical guidance and ensuring task alignment
• Provide advisory services to customers on best practices and preferred hardware purchases
• Curate the firm’s list of hardware recommendations
• Assign and oversee migrations of customer data to cloud systems
• Serve as a point of contact for customers during project delivery phases, ensuring clear communication and satisfaction
• Own relationships with external vendors (e.g., ISPs or hardware providers), as needed, for successful service delivery
• Participate in and lead after-hours implementations, when necessary, particularly for porting and service cutovers

Core Strengths and Skills:

• 8+ years of experience in a similar role, preferably within a Managed Services or IT Solutions Provider environment
• Proven experience delivering Networking as a Service using Meraki or similar platforms
• Hands-on experience with Microsoft Teams Calling setup and administration
• Familiarity with porting numbers between carriers
• Ability to manage and mentor small technical teams
• Excellent communication and customer-facing skills
• Willingness to work outside standard business hours when required
• Ability to document and improve operational processes effectively

Have we piqued your curiosity? Can you see yourself thriving in this opportunity? 

Picture Yourself Here 

At Commonwealth, we believe in a better world. We hold ourselves and each other to higher standards. We take care of one another. That’s why we invest in you—we encourage employee growth both in your career and education; we offer incredible health care benefits; and we find plenty of occasions to celebrate. What’s not to love? 

We are always striving to be better, and we are looking for employees who share that same mindset. Better people, better coworkers, better leaders, better creators. Bring your best work and your full self to the table, and we will do the same. Together, we can build a better future for our advisors, their clients, our company, and you. 

About Commonwealth 

Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide. Founded in 1979, the firm has headquarters in Waltham, Massachusetts; San Diego, California; and Blue Ash, Ohio. 

Turning our advisors into raving fans starts by doing the same for our employees. We foster an environment of excellence, growth, rewards, and fun in equal measure. 

The Fine Print 

We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.  

Commonwealth is an equal opportunity employer, making intentional efforts to source talent from all backgrounds.